Terms & Conditions of Stay

Rates
All payments need to be made to the US Dollar account as listed on the invoice. The sender must ensure the amount is received in full, including any bank fees incurred for the transfer of currency.

Reservation & Payments
A 50% rental deposit must be received by Bali Soul Villas to guarantee your reservation. Deposits are required no more than 7 working days after receiving the invoice.
All payments should be received in full net of the total amount, including all the bank charges & fees plus the fees of the corresponding bank(s).
The exact payment terms vary between properties as they each have their own management and policies. Your invoice will outline the payment terms and conditions of the property you are reserving. The balance payment due date and the cancellation terms vary between properties. But expect to pay the balance 50% payment 30-60 days prior to check in. Below is an example only of a cancellation policy.

Cancellations
The policy is different for each property. There are two scenarios:

  • 1) All payments (50% deposit and the 50% balance payment) are non refundable.
  • 2) When a cancellation occurs more then 90 days before arrival the cancellation fee will be equal to 20% of the total rental amount. When the cancellation occurs between 30-90 days prior to the scheduled arrival a cancellation fee of 50% of the total amount will be charged. When the cancellation occurs within 0-29 days of the scheduled arrival, 100% of the rental amount will be charged.
Booking Changes
A US $ 50 administration fee will be charged by Bali Soul Villas for any change of booking after a reservation has been confirmed. Acceptance of any change is subject to approval by Bali Soul Villas and the villa owner.

Occupancy
The number of guests staying in a property can not exceed the maximum number of guests published and/or agreed to in the booking confirmation. The maximum occupancy stated includes children.
Bali Soul Villas reserves the right to refuse any bookings where there are more guests than the listed maximum occupancy.

Inclusions
All Villa rates are inclusive of the salaries of permanent household staff, cost of electricity, drinking water, cleaning & gardening supplies, launder of linens and towels, local taxes and basic bathroom and kitchen amenities unless otherwise stated.
Please refer to each individual property for additional inclusions/exclusions such as a car or driver, personal laundry, food, beverage, telephone, internet access.

Formal Complaints
If guests in the private rental property or hotel encounter any challenge or problem that they consider as reason for a formal complaint, the matter should first be taken up with the villa/hotel management. If a satisfactory solution can not be found, the client should then report to the booking agent. No liability shall arise beyond the refund of the monies paid. Bali Soul Villas will not honor complaints from a client upon departure of the accommodation.

Insurance
All guests are strongly advised to have comprehensive travel insurance, for the unlikely event of an illness, accident, loss of personal items and other travel contingencies during their travel or stay in Bali.

Liability
Bali Soul Villas does their best to represent properties they believe to be professionally managed. However guests stay at their own risk. Bali Soul Villas acts only as an agent for the villa owners, suppliers and/or contractors who are providing the accommodation, transport and services. Under no circumstances shall Bali Soul Villas be held responsible for any loss, expense, damage, claim or injury either directly or indirectly, consequential or otherwise whatsoever, however caused or incurred, whether arising in contract or otherwise in law or equity as a result of rendering of the services or accommodation. This includes any delay(s), substitution(s), rescheduling(s), or change(s) in the provision of services or land accommodation arranged by Bali Soul Villas or by reason military action, revolution or "acts of God", or by any agents, employees, subcontractors, servants or third parties whatsoever supplying any of the services or accommodations herein or as substituted.

No responsibility can be taken for failure of machinery, electrical fault or equipment in the villa, but the management and Bali Soul Villas will aim to assist the customers in the best way possible and have any such problems rectified as quickly as possible. Bali Soul Villlas does not accept responsibility for any events that are not in their control, such as fire, severe weather, illness, injury, theft, and power disruptions.

If any accommodations and/or services are substituted, Bali Soul Villas at all times will act in good faith and use its best efforts to substitute with accommodations and/or services comparable to those originally contracted. Bali Soul Villas at their sole and unfettered discretion reserve the right to refuse or discontinue service to any person(s) and/or to second any contract for accommodations or guests services.

Regulations
All guests are required to comply with local Indonesian laws and regulations. A copy of all guests passport may be required at check-in for police registration and only registered guests can stay in the villa. This is a standard regulation imposed by local authorities. No drugs or any illegal activities are permitted on the premises. Guests must show consideration regarding noise levels and to respect the privacy of other guests and neighbours. Any cost of dealing with police or other authorities is the responsibility of the customer.

By paying the deposit for your accommodation you agree on behalf of all registered guests the above Terms & Conditions of stay.

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